Backless Satin Mermaid Maxi Dress Evening Gown

Return Policy

Thank you for shopping with us! We want you to love your items as much as we do. If for any reason you are not satisfied please contact us and we will be happy to assist you. 

• We will happily accept items for a return as long as it is within 30 days of the purchase date. Please make sure items are unworn and the tags are still attached.
• We do not accept returns past 30 days of the ship date. We do not accept returns if the item has been worn or damaged from washing.
• All sales are final on sale category items.
• Shoes need to be returned in their original box. Please place the shoe box in a protective box. If we receive the shoe box as the shipping box we will not accept the shoes as returnable. You will be responsible for shipping charges back to you.
• The customer is responsible for all return shipping fees.
• Please include your packing slip or a piece of paper with your name and order number with all returns. (Go to Processing Returns to learn how to process your return.)
• Once we receive your return it will be processed within 1-3 business days and we will credit the card on the account. Please note your banking institution may require up to 14 days to process and post this transaction to your account once they have received the information from us.
• If you have any questions or concerns please email service@shieldchic.com

Processing Returns

If you have any questions or concerns email us  service@shieldchic.com. Please include your packing slip with your return. This will speed up the return process.

Damaged Items/ Wrong Item Received

If you believe you received a damaged item please contact us within 5 days of delivery and we will be happy to work with you to resolve the issue. You can reach us email service@shieldchic.com

Lost/Stolen Packages

If your package does not arrive within the estimated time of arrival, we will be happy to open an investigation with the shipping carrier. This process can take up to 2 weeks to complete.

If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund for the package. Please make sure we are sending packages to a secure address.

Holiday Return Policy

Any items purchased between November 1st-December 24th that are unworn, still tagged and unused, may be returned by January 15th with a receipt or gift receipt.

Free Shipping:

Free Shipping on orders over $75 worldwide

Shipping Costs by Location:

United States (7 – 15 working days)

Orders $0.00 – $74.99 → $6.90

International (7 – 15 working days)

Orders $0.00 – $74.99 → $7.90